Communication takes many forms
Communication is much more than spoken language.
People communicate in many different ways, and the methods they use may depend on the situation, how they are feeling, who they are with and how easy the environment is to understand.
Communication can include:
- Speech
- Makaton or BSL
- Gestures
- Facial expressions
- Body language
- Objects of reference
- Pictures and symbols
- Talking Mats
- Communication books
- AAC devices
- Vocal sounds
- Changes in behaviour
- Changes in mood, movement or expression
A person may use several different methods of communication. For example, someone might use speech when they are relaxed but rely more on gestures, pictures or behaviour when they are anxious or overwhelmed.
This means staff need to understand how the individual communicates, rather than assuming that someone who does not use speech has little to say.
It is also important to remember that communication works both ways. Staff need to think not only about how a person expresses themselves, but also about how information is presented to them.
Using too much language, speaking too quickly, not allowing enough processing time or failing to use recommended communication resources can all make communication more difficult.
A capable environment adapts communication to the person.
The aim is not to make the person communicate in the way that is easiest for staff. It is to make it as easy as possible for the person to understand, be understood and influence what happens in their life.