Green flags
- Staff know how each person communicates preferences and refusal.
- People make everyday choices throughout the day.
- Choices are presented in ways people can understand.
- People are supported to experience new things so they can develop preferences.
- Staff respect when someone says no.
- People influence bigger decisions about their lives as well as everyday ones.
- Staff find creative ways to make preferred options possible.
- People's routines reflect their preferences rather than just service routines.
- Staff recognise when someone has changed their mind.
- People receive appropriate support to make decisions.