Green flags
- Staff give someone enough time to process a question.
- Communication resources are available when they are needed.
- Staff know how the person indicates yes and no.
- Staff follow Speech and Language Therapy recommendations.
- Information is presented in a way the person understands.
- Staff check understanding rather than assuming.
- Different staff communicate with the person consistently.
- Staff notice changes in facial expression, body language or behaviour.
- Communication resources travel with the person when necessary.
- People are supported to communicate about more than basic needs.