Respect the answer
Choice includes the right to refuse.
If we offer a choice but only accept the answer we hoped for, it wasn't really a choice.
Pay attention to how the person communicates refusal.
And remember that people can change their minds.
Of course, there may sometimes be complex issues involving capacity, significant risk or the rights of other people. These situations may require further assessment and support.
But difficulty or risk should not automatically mean that the person's preference is ignored.